Exciting Opportunity: IT Support Technician in Durban
A leading company in the logistics sector, Unitrans, is currently seeking a dedicated IT Support Technician. This is an excellent opportunity to join a dynamic team in Durban, KwaZulu-Natal.
Key Responsibilities
- Deliver first and second line IT support across the organization, ensuring minimal disruption to operations.
- Support the execution of IT infrastructure projects, contributing to project planning and implementation.
- Uphold IT security standards, ensuring compliance with policies and procedures to protect organizational data.
- Assist in troubleshooting hardware and software issues, providing technical assistance to end-users.
- Contribute to continuous improvement initiatives, proposing enhancements to current IT processes and systems.
Requirements
- Qualification: Relevant IT degree or equivalent technical certification.
- Experience: Proven experience in IT support roles, ideally within a corporate environment.
- Skills: Strong knowledge of networking, hardware, and software troubleshooting.
- Soft Skills: Excellent communication and problem-solving abilities, with a customer-focused attitude.
💰 Salary Insight
Estimated Offer: R12,000 – R18,000 per month.
(Note: Salary figures are based on market estimates for IT Support Technicians in South Africa.)
🔮 3 Common Interview Questions for this Role
- “Can you describe a complex technical issue you resolved and the steps you took to solve it?”
- “What strategies do you use to keep up with the latest technology trends and updates?”
- “How would you handle a situation where a user is frustrated and unable to perform their work due to technical issues?”
Tips on Crafting a CV for this Role
- Highlight Technical Skills: Be specific about hardware, software, and networking technologies you are proficient in.
- Showcase Problem-Solving Experience: Include examples where you successfully resolved IT issues under pressure.
- Include Certifications: List any relevant IT certifications, such as CompTIA A+, Microsoft Certified, or Cisco certifications.
Related Job Titles: Help Desk Technician, Network Support Specialist, Systems Administrator, IT Technician.
