IT Support Technician in Durban, KwaZulu-Natal

Exciting Opportunity: IT Support Technician in Durban

A leading company, Black Tie Recruitment, is seeking a dedicated IT Support Technician to join their team in Durban, KwaZulu-Natal. This role is perfect for individuals who thrive in dynamic environments and are eager to address technical challenges head-on.

Key Responsibilities

• Provide comprehensive support to factory and warehouse operations for all IT needs.
• Ensure the efficient handling and closure of support tickets in line with standard operating procedures.
• Set up and configure applications, email accounts, and necessary equipment for users.
• Replace and maintain computer hardware and IT infrastructure as required.
• Conduct regular checks and system updates to maintain optimal IT functioning.

Requirements

• Qualification: Relevant IT Certification (A+, N+, etc.) or equivalent experience.
• Experience: Proven experience in IT support or a similar role.
• Skills: Strong problem-solving abilities, excellent communication skills, and a proactive attitude.
• Technical Knowledge: Familiarity with various operating systems and hardware troubleshooting.

🔮 3 Common Interview Questions for this Role

1. “Can you explain how you prioritize tickets when you have multiple urgent issues at the same time?”
2. “What tools or software do you use for tracking and managing IT support tickets?”
3. “Describe a technical problem you encountered and how you resolved it.”

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Tips on Crafting a CV for this Role

• Highlight Technical Skills: Be specific about your expertise in various IT systems and tools.
• Showcase Problem-Solving Examples: Provide instances of how you’ve successfully resolved technical issues.
• Detail Customer Service Skills: Emphasize your communication and interpersonal skills as they are vital in support roles.

Related Job Titles: IT Technician, Help Desk Support, Technical Support Specialist, Desktop Support Technician.