Exciting Opportunity: Customer Service & Repair Operations Manager in Gauteng
A leading company, Cash Crusaders, is seeking a dynamic Customer Service & Repair Operations Manager to lead their operations in Lanseria, Johannesburg. This is a fantastic opportunity for a technically-minded leader who values exceptional customer service and can effectively coordinate between service desk operations and technician productivity.
Key Responsibilities
- Manage ticket queues to ensure timely resolution and optimum technician productivity.
- Oversee job completion times and streamline processes for efficiency.
- Coordinate effectively between front-of-house operations and the service desk.
- Implement strategies to enhance customer satisfaction and service quality.
- Lead, train, and motivate the service team to achieve performance targets.
Requirements
- Experience: Minimum of 5 years in customer service management or a related field.
- Technical Skills: Strong understanding of repair processes and troubleshooting.
- Leadership: Proven ability to motivate and lead teams effectively.
- Communication: Exceptional verbal and written skills for customer interactions.
- Problem-Solving: Ability to address complex customer issues promptly.
💰 Salary Insight
Estimated Salary: R30,000 – R45,000 per month.
(Note: Salary figures are based on market estimates for similar roles in South Africa.)
🔮 3 Common Interview Questions for this Role
- “How do you prioritize tasks when managing a busy customer service queue?”
- “Can you describe a successful strategy you implemented to improve technician productivity?”
- “What metrics do you use to measure customer satisfaction and service quality?”
Tips on Crafting a CV for this Role
- Highlight Leadership Skills: Clearly demonstrate your experience in managing teams.
- Technical Expertise: Include any relevant technical skills or certifications related to repairs.
- Customer-Centric Approach: Emphasize your ability to enhance customer experience and satisfaction.
Related Job Titles: Customer Service Manager, Operations Supervisor, Technical Support Manager, Service Desk Manager.
