Exciting Opportunity: ICT Business Support & Service Level Management in Rosebank, Johannesburg
A leading company, BankservAfrica, is looking for a detail-oriented ICT Business Support & Service Level Management professional. This role is pivotal in ensuring seamless operations within the Systems Operations and Management Division, providing a unique chance to contribute to a dynamic organization in Rosebank, Johannesburg.
Key Responsibilities
- Provide comprehensive business support to the Systems Operations and Management Division.
- Oversee departmental outcomes, ensuring alignment with organizational goals.
- Act as a centralized point of contact for all IT Service Management (ITSM) departments.
- Facilitate communication between technical teams and management to streamline processes.
- Ensure adherence to service level agreements (SLAs) and operational metrics.
Requirements
- Qualification: Relevant degree in IT or Business Management preferred.
- Experience: 5+ years in ICT business support or service management roles.
- Skills: Proficient in ITSM tools and excellent analytical abilities.
- Communication: Strong interpersonal and stakeholder management skills.
- Certifications: ITIL certification is a plus.
💰 Salary Insight
Estimated Salary: R30,000 – R45,000 per month.
(Note: Salary figures are based on market estimates for similar positions.)
🔮 3 Common Interview Questions for this Role
- “Can you provide an example of how you improved a service delivery process?”
- “How do you handle conflicts when service level agreements are not met?”
- “What tools have you used for service management and how have they benefited your previous roles?”
Tips on Crafting a CV for this Role
- Emphasize ITIL Knowledge: Clearly outline any ITIL certifications and relevant knowledge.
- Quantify Achievements: Showcase specific examples where you improved service efficiency or compliance.
- Tailor Your CV: Match your experience with the job description, highlighting key responsibilities and skills.
Related Job Titles: IT Support Manager, Service Delivery Manager, IT Operations Manager, IT Service Analyst.
