Exciting Opportunity: Technician – IT Support in Johannesburg
A leading company in the IT industry, WatersEdge Solutions, is seeking a proactive and customer-focused Technician – IT Support. This is an exciting opportunity to join a dynamic team in Johannesburg with a hybrid working model based in Bedfordview.
Key Responsibilities
- Provide first-level support and troubleshooting for IT-related issues.
- Assist in the installation, configuration, and maintenance of hardware and software.
- Respond to user calls and tickets to resolve issues promptly.
- Ensure compliance with company policies and procedures throughout all activities.
- Collaborate with the IT team to improve overall service delivery.
Requirements
- Qualification: Relevant IT qualification or similar experience.
- Experience: Proven experience in IT support or technical support roles.
- Skills: Strong problem-solving skills and customer service orientation.
- Knowledge: Familiarity with IT infrastructure and desktop applications.
💰 Salary Insight
Estimated Salary: R15,000 – R25,000 per month.
(Note: Salary figures are based on market estimates and may vary.)
🔮 3 Common Interview Questions for this Role
- “Can you provide an example of a technical problem you resolved and the steps you took?”
- “How do you prioritize multiple IT support requests?”
- “What steps would you take if a user cannot connect to the company network?”
Tips on Crafting a CV for this Role
- Showcase Relevant Skills: Highlight technical skills and customer service experience prominently.
- Certifications Matter: Include any relevant IT certifications (e.g., CompTIA A+, Microsoft Certified).
- Tailor Your CV: Customize your CV to match the job requirements and include specific technologies you’ve worked with.
Related Job Titles: IT Technician, Help Desk Support, Technical Support Specialist, IT Support Engineer.
