Exciting Opportunity: Manager: Call Centre in Johannesburg
A leading company in the financial services sector, Sanlam is on the lookout for a dedicated Manager: Call Centre. This is your chance to join a reputable team in Johannesburg, Gauteng and make a significant impact in the entry-level and emerging middle market.
Key Responsibilities
- Identify, address, and mitigate performance risks impacting service delivery.
- Deliver clear, data-driven insights to improve overall operations.
- Manage and oversee the day-to-day operations of the call centre.
- Develop strategies to enhance customer service experience.
- Lead and mentor the call centre team to ensure high performance and adherence to quality standards.
Requirements
- Experience: Proven track record in call centre management or a related field.
- Skills: Strong leadership capabilities and excellent communication skills.
- Industry Knowledge: Familiarity with financial services is a plus.
- Education: Relevant tertiary qualification in management or business.
💰 Salary Insight
Estimated Salary: R30,000 – R50,000 per month.
(Note: Salary figures are based on market estimates for similar positions.)
🔮 3 Common Interview Questions for this Role
- “Can you provide an example of how you improved call centre performance in a previous role?”
- “What strategies do you implement to ensure customer satisfaction?”
- “How do you handle difficult situations or complaints from clients?”
Tips on Crafting a CV for this Role
- Quantify Your Experience: Use numbers to showcase your achievements in previous roles.
- Highlight Leadership Skills: Emphasize any experience in managing teams or projects.
- Showcase Problem-Solving Abilities: Include examples of challenges you overcame in a call centre environment.
Related Job Titles: Call Centre Supervisor, Customer Service Manager, Operations Manager, Service Delivery Manager.
