Exciting Opportunity: E-Commerce Customer Service Agent (FTC) in Sandton
A leading company, Pepkor Lifestyle, is on the lookout for a dynamic and customer-focused E-Commerce Customer Service Agent to join their team in Sandton, Johannesburg. This is an excellent chance to enhance your career in the thriving e-commerce sector.
Key Responsibilities
- Deliver exceptional customer service to enhance customer satisfaction and retention.
- Respond to customer inquiries through various channels, providing timely and helpful solutions.
- Process orders, returns, and exchanges while adhering to company policies.
- Monitor and ensure adherence to e-commerce service level agreements.
- Collaborate with other teams to resolve escalated issues and improve service quality.
Requirements
- Education: Grade 12 (Matric) or equivalent essential.
- Experience: Previous experience in customer service or e-commerce preferred.
- Skills: Excellent communication skills, problem-solving abilities, and attention to detail.
- Tech Savvy: Familiarity with e-commerce platforms and Microsoft Office Suite.
💰 Salary Insight
Estimated Salary: R15,000 – R20,000 per month.
(Note: Salary figures are based on market estimates.)
🔮 3 Common Interview Questions for this Role
- “Can you describe a challenging customer interaction and how you managed it?”
- “What strategies do you use to stay organized while handling multiple customer queries?”
- “How do you handle constructive criticism from supervisors about your performance?”
Tips on Crafting a CV for this Role
- Highlight Customer Service Experience: Detail any previous roles that involved direct customer interaction.
- Showcase Tech Skills: Mention specific e-commerce software or CRM systems you’ve used.
- Emphasize Communication Skills: Provide examples of effective communication with customers or team members.
Related Job Titles: Customer Support Representative, E-Commerce Specialist, Online Support Agent, Retail Customer Service Agent.
