Exciting Opportunity: Service Supervisor in Mpumalanga
A leading company, Craven Cottage CC, is currently seeking a dedicated Service Supervisor to join its dynamic team in Mpumalanga. If you are passionate about wines and providing excellent service, this is the perfect opportunity for you.
Key Responsibilities
- Oversee the service team and ensure guests receive exceptional service and wine knowledge.
- Educate staff on various wine varieties, their taste profiles, and appropriate food pairings.
- Monitor service quality and adherence to company standards.
- Assist in training and developing team members on wine offerings and customer service techniques.
- Maintain an organized inventory of wines, ensuring availability and proper storage conditions.
Requirements
- Experience: Minimum 2 years in a supervisory role in the hospitality industry.
- Knowledge: Strong understanding of wines, including grape varieties and regions.
- Communication: Excellent interpersonal skills to engage with guests and team members.
- Organizational Skills: Ability to manage multiple tasks and maintain high standards of service.
💰 Salary Insight
Estimated Salary: R18,000 – R25,000 per month.
(Note: Salary figures are based on market estimates and may vary.)
🔮 3 Common Interview Questions for this Role
- “How would you handle a situation where a guest expresses dissatisfaction with their wine selection?”
- “Can you provide an example of how you have improved service quality in your previous roles?”
- “What techniques do you use to educate staff about wine and enhance their product knowledge?”
Tips on Crafting a CV for this Role
- Showcase Wine Knowledge: Include any certifications or courses related to wine education.
- Highlight Leadership Experience: Detail instances where you successfully led a team.
- Customer Service Excellence: Provide examples of how you enhanced customer satisfaction in previous roles.
Related Job Titles: Wine Manager, Hospitality Supervisor, Customer Service Manager, Beverage Supervisor.
