Exciting Opportunity: EAP Case Manager in Johannesburg
A leading company, Kaelo, is on the lookout for a skilled EAP Case Manager. This role offers a fantastic opportunity to thrive in a supportive environment in Johannesburg, Gauteng.
Key Responsibilities
- Conduct assessments and develop tailored EAP plans for employees facing personal challenges.
- Provide expert guidance on mental health issues and navigate sensitive situations with care.
- Maintain accurate records and documentation while ensuring confidentiality and compliance with regulations.
- Collaborate with HR and management to create awareness around EAP services and promote a healthy workplace culture.
- Facilitate workshops and training sessions to educate staff about mental health resources and support systems.
Requirements
- Qualification: Relevant degree in Psychology, Counseling, or Social Work.
- Experience: Minimum 2 years in an EAP or similar role.
- Skills: Strong verbal and written communication abilities, good data entry, and typing skills.
- Technical Proficiency: Familiarity with administration and clerical processes; proficient use of MS Office Suite.
- Competencies: Exceptional empathy, problem-solving capabilities, and a solid understanding of mental health issues.
💰 Salary Insight
Estimated Offer: R20,000 – R30,000 per month.
(Note: Salary figures are based on market estimates and may vary).
🔮 3 Common Interview Questions for this Role
- “Can you describe your process for developing a case management plan?”
- “How do you approach confidentiality concerns when dealing with sensitive employee issues?”
- “What strategies do you use to engage employees in EAP services?”
Tips on Crafting a CV for this Role
- Highlight Relevant Qualifications: Clearly state your degree in Psychology, Counseling, or Social Work.
- Emphasize Experience: Showcase your experience in EAP or similar roles, detailing specific case management scenarios.
- Include Skills: Mention any relevant skills such as data entry, documentation, and communication skills explicitly.
Related Job Titles: Employee Assistance Counselor, Mental Health Coordinator, Wellness Program Manager, Psychologist.
