Exciting Opportunity: Junior User Support Technician in Johannesburg
A leading company, Stefanutti Stocks, is currently seeking a dedicated Junior User Support Technician. This is an excellent chance to be part of a growing team in Johannesburg, Gauteng – East Rand.
Key Responsibilities
- Provide first-line IT support to internal users and resolve any hardware and software issues.
- Assist users with technical problems and guide them in the use of the company’s IT systems.
- Document and track support requests using a ticketing system, ensuring timely response and resolution.
- Install, configure, and maintain computer hardware, software, printers, and other peripherals.
- Participate in the onboarding process to ensure new users are properly set up with their IT needs.
Requirements
- Qualification: IT-related diploma or degree preferred.
- Experience: Basic understanding of computer systems and networks, ideally with prior experience in technical support.
- Skills: Good communication skills and a customer-centric approach.
- Personal Attributes: Ability to work well under pressure and handle multiple tasks efficiently.
💰 Salary Insight
Estimated Salary: R15,000 – R20,000 per month.
(Note: Salary figures are based on market research and may vary.)
🔮 3 Common Interview Questions for this Role
- “Can you walk us through your troubleshooting process when encountering a technical issue?”
- “How do you prioritize your tasks when dealing with multiple support requests?”
- “What steps would you take to ensure customer satisfaction in your support role?”
Tips on Crafting a CV for this Role
- Highlight Technical Skills: Include specific IT skills such as troubleshooting, system installations, and software applications you are familiar with.
- Customer Service Focus: Describe previous roles where you successfully assisted clients or users with technical issues.
- Showcase Certifications: Mention any relevant IT certifications, such as CompTIA A+, which reinforce your qualifications for the role.
Related Job Titles: IT Support Technician, Help Desk Support, Technical Support Specialist, Desktop Support Technician.
