Exciting Opportunity: Inbound Sales & Intake Specialist (ServiceTitan – HVAC & Plumbing) (Remote)
A leading company, Sagan Recruitment, is currently seeking an enthusiastic Inbound Sales & Intake Specialist. This is a prime opportunity to work remotely and contribute to a high-impact team in Johannesburg, Gauteng.
Key Responsibilities
- Manage a high volume of inbound sales inquiries and efficiently handle customer intake processes.
- Provide exceptional customer service by addressing client needs and resolving issues promptly.
- Utilize ServiceTitan software to track leads and manage customer interactions effectively.
- Collaborate with the sales team to ensure a smooth transition from inquiry to project initiation.
- Analyze customer feedback to improve service delivery and enhance sales strategies.
Requirements
- Experience: Proven experience in a sales or customer service role, preferably in HVAC or plumbing industries.
- Skills: Proficient in using CRM software and other sales tools such as ServiceTitan.
- Communication: Excellent verbal and written communication skills with a strong customer focus.
- Working Style: Ability to work independently, manage time effectively, and thrive in a remote work environment.
- Adaptability: Comfortable adapting to changing priorities in a fast-paced environment.
💰 Salary Insight
Estimated Offer: R20,000 – R30,000 per month.
(Note: Salary figures are based on market estimates and may vary.)
🔮 3 Common Interview Questions for this Role
- “Can you describe a situation where you had to manage a high volume of inquiries simultaneously?”
- “How do you ensure customer satisfaction while balancing sales targets?”
- “Describe your experience with ServiceTitan or similar CRM software and how you’ve effectively used it in your previous roles.”
Tips on Crafting a CV for this Role
- Highlight Relevant Experience: Emphasize any previous roles in sales or customer service, especially in HVAC or plumbing.
- Showcase Technical Skills: Be sure to include your proficiency in ServiceTitan and any other relevant software.
- Customer Focus: Illustrate your ability to enhance customer satisfaction and use quantitative measures to show success (e.g., sales increases, customer feedback).
Related Job Titles: Sales Associate, Customer Intake Coordinator, Client Relations Specialist, HVAC Sales Consultant.
