Exciting Opportunity: IT Infrastructure Support Manager (L2) in Johannesburg
A leading company, IQbusiness, is currently seeking a skilled IT Infrastructure Support Manager (L2). This role presents an amazing opportunity to lead a dedicated team in ensuring the stability, availability, and performance of IT software applications in Johannesburg, Gauteng.
Key Responsibilities
- Lead the second-line support teams to identify, resolve, and prevent technical issues regarding IT infrastructure and applications.
- Monitor system performance and application reliability to maintain operational excellence.
- Collaborate with cross-functional teams to ensure effective implementation of technology initiatives.
- Develop and adhere to best practices for incident management and escalation procedures.
- Provide training and mentorship to team members to foster professional development and skill enhancement.
Requirements
- Qualification: Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Experience: Minimum 5 years in IT support or relevant roles, with at least 2 years in a management position.
- Skills: Proficiency in infrastructure management tools and software, along with excellent problem-solving abilities.
- Knowledge: Strong understanding of ITIL practices and frameworks.
💰 Salary Insight
Estimated Offer: R45,000 – R60,000 per month.
(Note: Salary figures are based on market-related estimates for similar positions.)
🔮 3 Common Interview Questions for this Role
- “Can you describe a time you improved system performance? What steps did you take?”
- “How do you approach team management during critical incidents?”
- “Can you provide an example of a challenging technical problem you solved?”
Tips on Crafting a CV for this Role
- Highlight Management Experience: Clearly outline your leadership roles and accomplishments in previous positions.
- Showcase Technical Proficiency: List all relevant technologies, tools, and frameworks you are familiar with.
- Demonstrate Problem-Solving Skills: Include specific examples of how you’ve successfully resolved technical challenges.
Related Job Titles: IT Support Manager, Technical Support Lead, Infrastructure Manager, Systems Support Manager.
