Exciting Opportunity: IT Systems & Support Specialist (3-month contract) in Johannesburg
A leading company, Sebenzana App, is currently seeking a dedicated IT Systems & Support Specialist to join our onsite team in Woodmead, Johannesburg. This is a prime opportunity for a proactive and detail-oriented professional looking to make a significant impact.
Key Responsibilities
- Act as the primary point of contact for daily IT support, addressing issues and providing solutions efficiently.
- Manage hardware assets, ensuring devices are functional, well-maintained, and up to date.
- Diagnose and resolve hardware, software, and network issues to minimize downtime.
- Assist with the setup, configuration, and troubleshooting of IT equipment for staff.
- Document and track support requests in the IT support system for future reference.
Requirements
- Qualification: Relevant IT degree or diploma.
- Experience: Minimum of 2 years in technical support or systems management.
- Skills: Strong troubleshooting skills, knowledge of Windows and Linux operating systems, and familiarity with networking concepts.
- Personal Attributes: Excellent communication skills and ability to work collaboratively in a fast-paced environment.
💰 Salary Insight
Official Offer: R25,000 per month.
(Note: Salary figures are based on data provided by the recruiter and market estimates.)
🔮 3 Common Interview Questions for this Role
- “Can you explain the process you follow for troubleshooting an IT issue from start to finish?”
- “How do you prioritize support requests when multiple users need assistance at the same time?”
- “Describe a time you had to learn a new technology quickly to solve a problem.”
Tips on Crafting a CV for this Role
- Highlight Technical Skills: Clearly outline your expertise in software troubleshooting and any relevant certifications.
- Mention Projects: Include specific IT projects you have worked on, particularly involving hardware and software integration.
- Quantify Achievements: Use numbers to demonstrate your impact, such as reduced downtime or improved support response times.
Related Job Titles: IT Support Technician, Systems Administrator, Technical Support Engineer.
