Exciting Opportunity: Front Office Duty Manageress in Franschhoek
A leading company in the hospitality sector, Hoteljobs, is currently seeking an experienced Front Office Duty Manageress for a luxurious 5-star boutique hotel in Franschhoek. This is an exceptional chance for those who thrive in a vibrant, high-standard environment.
Key Responsibilities
- Oversee daily operations of the Front Desk and ensure exceptional guest service.
- Manage front office operations including check-in/check-out processes.
- Ensure compliance with hotel policies and standards.
- Train and supervise front desk staff, promoting a positive work environment.
- Handle guest complaints and feedback professionally and promptly.
Requirements
- Experience: Proven experience in a Front Office management role, preferably in a hospitality environment.
- Skills: Proficiency in Property Management Systems (PMS) such as OPERA.
- Knowledge: Strong understanding of front-of-house operations and financial management.
- Qualifications: Relevant certifications in hotel management or hospitality preferred.
💰 Salary Insight
Official Offer: R16,000 – R17,998 per month.
(Note: Salary figures are based on data provided by the recruiter and market estimates.)
🔮 3 Common Interview Questions for this Role
- “How do you handle a situation where a guest is dissatisfied with their room?”
- “Can you explain a time you improved front desk operations?”
- “Which strategies do you use to keep your team motivated and efficient?”
Tips on Crafting a CV for this Role
- Highlight Management Experience: Detail your previous roles in managing hospitality teams.
- Showcase Technical Skills: Emphasize familiarity with property management software and front office procedures.
- Demonstrate Customer Service Skills: Include examples of how you have enhanced guest experiences in the past.
Related Job Titles: Front Desk Manager, Reception Supervisor, Guest Services Manager, Hotel Operations Manager.
