Exciting Opportunity: Senior IT Support Technician / Workshop Supervisor in Pretoria
A leading company, Staff Focus, is on the lookout for a skilled Senior IT Support Technician / Workshop Supervisor to join their team in Pretoria, Gauteng. This is a fantastic opportunity for IT professionals seeking to grow their careers in a supportive environment.
Key Responsibilities
- Provide hands-on support for Microsoft 365 and general IT support issues across the business.
- Perform diagnostics, configuration, and maintenance of hardware and software within the internal workshop.
- Oversee and optimize all workshop support procedures to ensure efficient and effective service delivery.
- Manage networking issues and printer-related problems to maintain smooth operations.
- Collaborate with team members to troubleshoot and resolve complex IT problems.
Requirements
- Experience: 3 to 5 years in IT support, desktop support, or workshop supervision.
- Technical Skills: Proficiency in Microsoft 365, networking, and diagnostics.
- Problem-Solving: Strong analytical skills with the ability to troubleshoot various hardware and software issues.
- Team Leadership: Experience supervising and guiding junior IT staff in a workshop setting.
💰 Salary Insight
Estimated Salary: R30,000 – R45,000 per month.
(Note: Salary figures are based on market estimates for similar roles in South Africa.)
🔮 3 Common Interview Questions for this Role
- “Can you describe a time when you had to troubleshoot a complex IT issue? What steps did you take?”
- “What strategies do you use to stay updated with the latest IT trends and technologies?”
- “How do you prioritize multiple IT support requests from different users?”
Tips on Crafting a CV for this Role
- Highlight Technical Skills: Make sure to list your proficiency in Microsoft 365 and various diagnostic tools.
- Demonstrate Leadership: Include examples of how you’ve led or supervised IT teams.
- Show Problem-Solving Abilities: Provide concrete examples of complex issues you’ve successfully resolved.
Related Job Titles: IT Support Specialist, Desktop Support Technician, IT Supervisor, Technical Support Manager.
