Exciting Opportunity: Floor Supervisor at Wine Centre in Stellenbosch
A leading company in the hospitality sector, Helderberg Personnel is currently seeking a dynamic Floor Supervisor – Wine Centre. If you have a passion for wine and exceptional customer service, this is the perfect opportunity for you to shine in Stellenbosch, Western Cape.
Key Responsibilities
- Ensure that all operational procedures are followed in accordance with standard operating procedures (SOPs).
- Maintain a welcoming and friendly atmosphere within the wine outlet, ensuring guest satisfaction at all times.
- Oversee and train staff on wine-related educational functions, enhancing their knowledge to provide a superior customer experience.
- Manage daily operations, including inventory control of wine stock and prompt service delivery.
- Handle customer inquiries and feedback, resolving any issues swiftly and efficiently.
Requirements
- Qualification: Relevant experience in the food and beverage industry, particularly in wine service.
- Skills: Excellent communication and interpersonal skills to engage with customers and team members alike.
- Experience: A minimum of 2 years in a supervisory role within hospitality or wine services is preferred.
- Knowledge: A deep understanding of wines and the ability to educate staff and guests effectively.
💰 Salary Insight
Estimated Offer: R15,000 – R20,000 per month.
(Note: Salary figures are estimates based on industry standards.)
🔮 3 Common Interview Questions for this Role
- “How do you ensure that your team stays motivated and knowledgeable about the products they are serving?”
- “Can you give an example of a challenging customer interaction and how you handled it?”
- “What methods do you use to train new staff on wine service and customer engagement?”
Tips on Crafting a CV for this Role
- Showcase Your Wine Knowledge: Highlight any relevant certifications or training related to wine.
- Customer Service Excellence: Provide examples of positive customer feedback or experiences you’ve handled.
- Leadership Skills: Include instances where you led a team or trained new staff members effectively.
Related Job Titles: Beverage Supervisor, Wine Educator, Hospitality Supervisor, Front of House Manager.
