Exciting Opportunity: Senior IT Support Technician in Johannesburg
A leading company in the IT solutions sector, The Legends Agency, is on the lookout for a talented Senior IT Support Technician. This role offers you the chance to deliver advanced technical support and play a pivotal role in mentoring junior team members, all while working in the vibrant city of Johannesburg, Gauteng.
Key Responsibilities
- Provide advanced technical support to resolve complex IT issues and ensure the smooth operation of IT systems.
- Mentor and guide junior technicians in troubleshooting and support processes to enhance their skills and knowledge.
- Maintain and oversee the performance of IT infrastructure to uphold quality service delivery.
- Engage with clients to understand their IT needs and tailor solutions for optimal support.
Requirements
- Qualification: Relevant IT certification (e.g., CompTIA, Microsoft Certified Professional).
- Experience: Minimum of 5 years experience in an IT support role, with a focus on advanced troubleshooting.
- Skills: Proficiency in network administration and experience with ticketing systems.
- Communication: Excellent verbal and written communication skills to liaise effectively with clients and teams.
💰 Salary Insight
Official Offer: R30,000 – R40,000 per month.
(Note: Salary figures are based on data provided by the recruiter and market estimates.)
🔮 3 Common Interview Questions for this Role
- “Can you describe a particularly complex technical issue you resolved and the steps you took?”
- “How do you prioritize support requests when multiple issues arise simultaneously?”
- “What strategies do you employ to keep clients updated about the status of their IT issues?”
Tips on Crafting a CV for this Role
- Highlight Technical Acumen: Include specific software and tools you have experience with, such as ticketing systems or operating systems.
- Showcase Problem-Solving Skills: Provide examples of technical challenges you’ve faced and how you successfully overcame them.
- Detail Training Experience: Mention any mentorship or training roles you’ve taken on to highlight leadership skills.
Related Job Titles: IT Support Engineer, Technical Support Specialist, Systems Administrator, Help Desk Supervisor.
