Exciting Opportunity: Customer Service Specialist – Contract Logistics in Johannesburg
A leading company, Oxyon People Solutions, is searching for a skilled Customer Service Specialist – Contract Logistics to join their team. This is a fantastic chance to thrive in a fast-paced logistics environment in Johannesburg, Gauteng.
Key Responsibilities
- Manage customer interactions, addressing inquiries, and resolving issues promptly.
- Process orders accurately while ensuring all documentation is in order.
- Coordinate and manage logistics operations, ensuring timely deliveries to clients.
- Communicate effectively with warehouse teams to optimize operational efficiency.
- Assist in maintaining accurate inventory records and reports.
- Support the logistics team in identifying areas for process improvement.
Requirements
- Qualification: Relevant qualification in logistics, business administration, or a related field.
- Experience: Minimum 2 years in customer service within a logistics or distribution environment.
- Skills: Strong communication and problem-solving abilities.
- Technical Proficiency: Familiarity with logistics management software and ERP systems.
- Travel Requirement: Ability to travel to the outsourced warehouse as needed.
💰 Salary Insight
Estimated Offer: R20,000 – R30,000 per month.
(Note: Salary figures are based on market estimates and may vary.)
🔮 3 Common Interview Questions for this Role
- “Can you provide an example of how you resolved a challenging customer issue?”
- “How do you prioritize multiple tasks in a fast-paced environment?”
- “What steps do you take to ensure accurate order processing in logistics?”
Tips on Crafting a CV for this Role
- Highlight Relevant Experience: Clearly outline your experience in customer service and logistics roles.
- Showcase Communication Skills: Emphasize your ability to communicate effectively with customers and teams.
- Detail Technical Skills: Mention familiarity with logistics software and order processing systems.
Related Job Titles: Customer Support Representative, Logistics Coordinator, Order Management Specialist, Client Relationship Manager.
