Exciting Opportunity: Logistics and Customer Services Manager in Johannesburg
A leading company in the tobacco industry, Japan Tobacco International, is currently seeking a proficient Logistics and Customer Services Manager. This is a prime opportunity to join a dynamic team focused on operational excellence in Johannesburg, Gauteng.
Key Responsibilities
- Oversee supply chain operations, ensuring efficient logistics and exceptional customer service delivery.
- Manage operational planning and allocation of resources for logistics operations.
- Lead team performance by coaching and developing personnel to enhance productivity.
- Collaborate with third-party logistics (3PL) providers to maintain service quality and performance metrics.
- Identify and implement continuous improvement initiatives to optimize supply chain processes.
Requirements
- Qualification: Relevant degree in logistics, supply chain management, or business administration.
- Experience: Minimum 5 years in logistics and customer service management, preferably within the FMCG sector.
- Skills: Strong leadership capabilities and excellent communication skills.
- Knowledge: Familiarity with supply chain optimization techniques and relevant software tools.
💰 Salary Insight
Estimated Salary Range: R30,000 – R45,000 per month.
(Note: Salary figures are based on market estimates for similar roles in South Africa.)
🔮 3 Common Interview Questions for this Role
- “How do you prioritize logistics operations to ensure customer satisfaction?”
- “Can you give an example of a successful improvement initiative you implemented in a previous role?”
- “What strategies do you employ to manage and motivate your team effectively?”
Tips on Crafting a CV for this Role
- Highlight Relevant Experience: Include specific logistics management experiences and successful projects managed.
- Showcase Leadership Skills: Provide examples of team management and motivational strategies.
- Include Metrics: Quantify achievements with data, such as improvements in delivery times or cost reductions.
Related Job Titles: Supply Chain Manager, Operations Manager, Customer Service Manager, Warehouse Manager.
