Exciting Opportunity: Technical Support Telesales Agent in Johannesburg
A leading company, Werkie, is on the lookout for a motivated and experienced Technical Support Telesales Agent at their Lanseria Branch. This is a fantastic opportunity for individuals looking to merge technical support with sales expertise in Johannesburg.
Key Responsibilities
- Provide exceptional technical support while engaging with potential customers over the phone.
- Drive sales through effective communication and solution-selling techniques.
- Assist customers in troubleshooting technical issues related to products and services.
- Maintain accurate records of customer interactions and sales activities within the CRM system.
- Collaborate with technical teams to ensure customer issues are resolved promptly and effectively.
Requirements
- Qualification: Matric qualification is required; further certifications in technical support or sales are advantageous.
- Experience: Previous experience in a technical support or telesales role is beneficial.
- Skills: Excellent communication skills, troubleshooting ability, and a customer-oriented mindset.
- Technical Proficiency: Familiarity with CRM software and basic technical knowledge of the products being sold.
💰 Salary Insight
Official Offer: R15,000 – R25,000 per month.
(Note: Salary figures are based on data provided by the recruiter and market estimates.)
🔮 3 Common Interview Questions for this Role
- “Can you describe a technical issue you successfully resolved for a customer?”
- “How do you prioritize your tasks when handling multiple customer queries?”
- “What strategies do you use to close a sale over the phone?”
Tips on Crafting a CV for this Role
- Highlight Relevant Experience: Clearly outline your previous roles in technical support or telesales, including specific achievements.
- Showcase Technical Skills: Emphasize your proficiency with CRM software and any technical systems you’ve worked with.
- Quantify Achievements: Include numbers or statistics that illustrate your sales performance or customer satisfaction metrics.
Related Job Titles: Telesales Representative, Technical Sales Coordinator, Customer Support Specialist, Sales Support Associate.
