Exciting Opportunity: IT Support Technician in Gauteng
A leading company in the lighting industry, Karebo Lighting, is seeking a hands-on, smart IT Support Technician to join and strengthen their team. This role provides a fantastic opportunity for those looking to excel in IT support and infrastructure management across a growing business.
Key Responsibilities
- Provide comprehensive field and office-based user support for the Karebo App and its related IT infrastructure.
- Diagnose and resolve hardware and software issues for both onsite and remote users.
- Assist in the setup and configuration of new hardware, ensuring seamless integration with existing systems.
- Document all support interactions and solutions for future reference and continual improvement.
- Regularly engage in team discussions to improve IT support processes and user experience.
Requirements
- Qualification: Relevant IT degree or technical certification (e.g., CompTIA A+, Microsoft Certified).
- Experience: Proven experience in a similar IT support role, ideally within a corporate environment.
- Skills: Proficiency in troubleshooting hardware/software issues across various platforms.
- Communication: Strong communication skills and the ability to work effectively with diverse teams.
💰 Salary Insight
Estimated Salary: R15,000 – R25,000 per month.
(Note: Salary figures are based on market estimates for IT Support Technicians in South Africa.)
🔮 3 Common Interview Questions for this Role
- “Can you walk us through your troubleshooting process when a user reports an issue?”
- “How do you prioritize multiple support tickets that come in at the same time?”
- “What steps would you take to ensure data security while providing IT support?”
Tips on Crafting a CV for this Role
- Highlight Technical Skills: Include specific IT tools and technologies you are proficient with, such as ticketing systems and remote support software.
- Showcase Real-world Scenarios: Mention actual examples of problems solved during your previous roles, emphasizing your problem-solving skills.
- Soft Skills Matter: Emphasize your communication skills and ability to work under pressure, vital for IT support roles.
Related Job Titles: IT Technician, Helpdesk Technician, Technical Support Specialist, Desktop Support Technician.
