Exciting Opportunity: Technical Support Telesales Agent in Johannesburg
A leading company, Werkie, is currently on the lookout for a talented Technical Support Telesales Agent (VR 39). This is a fantastic chance to join a dynamic team in Johannesburg, Gauteng.
Key Responsibilities
- Provide exceptional technical support to customers while promoting and selling products.
- Resolve customer issues efficiently through various communication channels.
- Maintain thorough documentation of customer interactions and feedback.
- Collaborate with team members to achieve sales targets and improve service delivery.
- Stay updated with the latest technical product offerings and sales strategies.
Requirements
- Qualification: Matric or equivalent qualification.
- Experience: Prior experience in telesales or a similar support role is highly advantageous.
- Skills: Strong verbal and written communication skills along with excellent problem-solving ability.
- Technical Knowledge: Familiarity with various technical products and troubleshooting techniques.
💰 Salary Insight
Official Offer: R25,000 per month.
(Note: Salary figures are based on data provided by the recruiter and market estimates.)
🔮 3 Common Interview Questions for this Role
- “Can you describe a time when you resolved a particularly challenging technical issue for a customer?”
- “What strategies do you use to ensure effective communication with customers over the phone?”
- “How do you handle stress and maintain productivity in a high-pressure sales environment?”
Tips on Crafting a CV for this Role
- Showcase Technical Skills: Highlight any relevant technical knowledge or experience you possess.
- Emphasize Customer Service: Provide examples of how you’ve successfully assisted customers in the past.
- Quantify Success: Include metrics or achievements that demonstrate your sales success or performance in previous roles.
Related Job Titles: Technical Sales Consultant, Customer Support Specialist, Sales Agent, IT Support Representative.
