Exciting Opportunity: Billing Specialist & Customer Service Retention Manager in Durban
A leading company in the energy sector, Energy at Work Projects, is looking for a skillful Billing Specialist & Customer Service Retention Manager to join their vibrant team in Durban, KwaZulu-Natal. This role offers a unique chance to contribute to their customer satisfaction initiatives while ensuring billing accuracy and compliance.
Key Responsibilities
- Handle and resolve customer billing inquiries to ensure satisfaction and retention.
- Ensure policy integrity and compliance while managing billing related issues.
- Collaborate with finance operations to streamline billing processes.
- Develop strategies to improve customer service levels and retention rates.
- Maintain accurate billing records and resolve discrepancies timely.
Requirements
- Qualification: Bachelor’s degree in Finance, Business Administration, or related field.
- Experience: Minimum of 3 years in billing, finance operations, customer service, or insurance administration.
- Skills: Proven ability to manage multiple tasks while maintaining attention to detail.
- Interpersonal Skills: Strong communication skills to effectively assist and retain customers.
💰 Salary Insight
Estimated Offer: R20,000 – R30,000 per month.
(Note: Salary figures are based on market trends and estimates.)
🔮 3 Common Interview Questions for this Role
- “Can you describe your approach to resolving a billing error for a customer?”
- “How would you handle a dissatisfied customer who refuses to pay?”
- “What strategies would you implement to improve customer retention rates?”
Tips on Crafting a CV for this Role
- Highlight Relevant Experience: Emphasize your experience in billing and customer service roles clearly.
- Showcase Problem-Solving Skills: Include specific examples of how you resolved customer issues.
- Detail Your System Proficiency: Mention any relevant software or tools you are familiar with, such as CRM systems or billing software.
Related Job Titles: Customer Care Coordinator, Billing Analyst, Retention Specialist, Client Service Manager.
