Exciting Opportunity: Senior Supervisor, Customer Service in Johannesburg
A leading company, Stryker, is currently on the lookout for a results-driven Senior Supervisor, Customer Service. This is a prime opportunity to step into a leadership role in Johannesburg and be part of an innovative team dedicated to customer satisfaction.
Key Responsibilities
- Oversee daily operations of the Customer Service team, ensuring exceptional service delivery to all clients.
- Manage and mentor Customer Service Representatives and Senior Customer Service Specialists, fostering a positive team environment.
- Define operational objectives and ensure performance standards are met, aligning with company goals.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Handle escalated customer issues and resolve conflicts, ensuring client satisfaction.
Requirements
- Qualification: Bachelor’s degree in Business Administration or related field.
- Experience: Minimum of 5 years in customer service roles, with at least 2 years in a supervisory capacity.
- Skills: Strong leadership qualities, excellent communication skills, and proven problem-solving abilities.
- Technical: Proficient in customer relationship management (CRM) software.
💰 Salary Insight
Estimated Salary: R30,000 – R45,000 per month.
(Note: Salary figures are based on market estimates and industry standards.)
🔮 3 Common Interview Questions for this Role
- “Can you provide examples of how you have improved customer service processes in your previous roles?”
- “Describe a time when you had to manage a conflict within your team. How did you handle it?”
- “How do you measure the performance and success of your customer service team?”
Tips on Crafting a CV for this Role
- Showcase Leadership Skills: Highlight any previous supervisory or managerial experience, emphasizing results.
- Detail Customer Service Achievements: Use metrics to demonstrate how you improved customer satisfaction rates.
- Include Technical Proficiency: Mention your expertise in customer service software and tools.
Related Job Titles: Customer Service Manager, Team Leader, Call Center Supervisor, Client Relations Manager.
