Exciting Opportunity: Supervisor, Customer Service in Johannesburg
Join a prominent leader in the healthcare sector! Stryker is currently looking for a skilled Supervisor, Customer Service to oversee their dedicated team in Johannesburg, Gauteng.
Key Responsibilities
- Manage day-to-day operations of the Customer Service team, fostering a high-performance culture.
- Directly report to upper management regarding team performance and operational metrics.
- Ensure adherence to company policies and procedures while enhancing customer satisfaction.
- Oversee training and development of staff to maintain exceptional service standards.
- Act as a point of contact for escalated customer inquiries and issues.
Requirements
- Education: Bachelor’s degree or equivalent experience in a related field.
- Experience: At least 5 years in customer service, with 2 years in a supervisory role.
- Skills: Strong leadership, communication, and problem-solving abilities are essential.
- Technical Knowledge: Familiarity with CRM systems and customer management tools.
💰 Salary Insight
Estimated Offer: R30,000 – R45,000 per month.
(Note: Salary figures are based on market estimates for similar roles.)
🔮 3 Common Interview Questions for this Role
- “How do you handle underperforming team members?”
- “What strategies would you implement to improve customer satisfaction?”
- “Can you give an example of a complex customer issue you resolved?”
Tips on Crafting a CV for this Role
- Emphasize Leadership Experience: Detail your supervisory roles and the outcomes of your leadership.
- Showcase Problem-Solving Skills: Use examples that demonstrate your ability to address customer issues effectively.
- Highlight Customer Service Metrics: Include any relevant performance metrics or KPIs that reflect your success in customer service.
Related Job Titles: Customer Support Supervisor, Call Center Manager, Service Desk Supervisor, Client Services Manager.
