Exciting Opportunity: IT Technical Support in Johannesburg
Are you a tech-savvy problem solver looking for your next challenge? KEESTA is currently searching for a dedicated IT Technical Support professional to join their team in Johannesburg, Gauteng. This is a fantastic opportunity to become part of a thriving organization!
Key Responsibilities
- Provide technical support to users, both onsite and remotely, resolving issues efficiently and effectively.
- Install, configure, and maintain hardware and software systems, ensuring optimal performance and reliability.
- Diagnose and troubleshoot hardware and software problems, offering solutions to minimize downtime for users.
- Maintain accurate records of issues and resolutions, continuously updating the knowledge base for future reference.
- Assist in the implementation of IT projects, including new system deployments and upgrades.
- Collaborate with IT teams to enhance user experience and streamline support processes.
Requirements
- Qualification: Relevant IT qualifications such as a Certificate, Diploma, or Degree.
- Experience: A minimum of 2–4 years in a similar technical support role.
- Skills: Proficient in troubleshooting various hardware and software issues.
- Communication: Excellent verbal and written communication skills to effectively support users.
💰 Salary Insight
Estimated Salary Range: R15,000 – R20,000 per month.
(Note: Salary figures are based on market estimates and could vary based on experience and qualifications.)
🔮 3 Common Interview Questions for this Role
- “Can you describe a challenging technical problem you faced and how you resolved it?”
- “What steps do you take when receiving a ticket for a slow-performing computer?”
- “How do you prioritize multiple support requests from different users?”
Tips on Crafting a CV for this Role
- Highlight Technical Skills: Clearly list relevant technologies and systems you’re familiar with, such as Windows, MacOS, and network troubleshooting.
- Showcase Problem-Solving Abilities: Provide examples of past technical challenges and how you overcame them.
- Include Certifications: Mention any certifications you hold, such as CompTIA A+, Microsoft Certified, etc.
Related Job Titles: IT Support Specialist, Technical Support Engineer, Help Desk Technician, Systems Support Analyst.
