Night Duty Administrator (Receptionist) in Johannesburg, Gauteng

Exciting Opportunity: Night Duty Administrator (Receptionist) in Johannesburg

A leading company, Emporium Human Capital, is currently seeking a dedicated Night Duty Administrator (Receptionist). This is a prime opportunity to join a dynamic team at Roseacres Hospital in Johannesburg, Gauteng.

Key Responsibilities

• Provide excellent customer service to patients and visitors during night shifts.
• Manage the front desk operations efficiently, including answering phone calls and directing inquiries to the appropriate departments.
• Maintain accurate patient records and ensure proper documentation of all interactions.
• Handle administrative tasks such as appointment scheduling and data entry.
• Coordinate with healthcare staff to facilitate timely responses to patient needs.

Requirements

• Qualification: Matric Certificate (Grade 12) is essential.
• Experience: Previous experience as a receptionist or in a customer service role is an advantage.
• Skills: Excellent communication and interpersonal skills; proficiency in Microsoft Office Suite.
• Flexibility: Willingness to work night shifts and weekends.

🔮 3 Common Interview Questions for this Role

1. “How do you prioritize tasks during busy night shifts?”
2. “Can you provide an example of when you handled an upset patient effectively?”
3. “What systems or practices do you use to maintain patient confidentiality?”

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Tips on Crafting a CV for this Role

• Highlight Customer Service Experience: Emphasize your ability to handle customer queries and provide assistance.
• Showcase Relevant Skills: List any administrative skills and software proficiencies, particularly with appointment scheduling.
• Focus on Flexibility: Mention your availability to work night shifts and adaptability to a healthcare environment.

Related Job Titles: Night Receptionist, Front Desk Administrator, Patient Coordinator, Customer Service Representative.