Exciting Opportunity: IT Support Technician in Pretoria
A leading company, HR Genie, is currently seeking a proactive IT Support Technician. This is an excellent opportunity for an individual with strong technical skills to join a dedicated team in Pretoria, Gauteng.
Key Responsibilities
- Provide first-line technical support to internal users, resolving issues efficiently and effectively.
- Install, configure, and maintain hardware and software, including Microsoft 365 applications.
- Assist in the implementation of IT services and maintain technical documentation.
- Monitor and troubleshoot network performance ensuring minimal downtime and high availability.
- Participate in IT projects aimed at improving efficiencies within the department.
Requirements
- Education: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified).
- Experience: Minimum of 2 years in an IT support role.
- Skills: Strong understanding of ITIL V3/4 methodologies and excellent problem-solving abilities.
- Tools: Proficient in using Microsoft 365 and other related software.
💰 Salary Insight
Estimated Salary: R15,000 – R25,000 per month.
(Note: Salary figures are based on market estimates.)
🔮 3 Common Interview Questions for this Role
- “Can you describe a specific technical issue you resolved and the steps you took?”
- “How do you prioritize multiple support tickets from different users?”
- “What methods do you use to stay updated on the latest technology trends?”
Tips on Crafting a CV for this Role
- Technical Skills: Clearly list your key technical skills and any relevant certifications.
- Support Experience: Emphasize your experience in handling IT support queries and the tools you used.
- Achievements: Highlight specific achievements or improvements you made in previous roles.
Related Job Titles: Technical Support Specialist, Help Desk Technician, IT Support Engineer, IT Service Desk Analyst.
