Customer Service & Sales Specialist (Telesales) in Cape Town, Western Cape

Exciting Opportunity: Customer Service & Sales Specialist (Telesales) in Cape Town

Are you a high-energy professional with a passion for sales? The Legends Agency is currently seeking a dedicated Customer Service & Sales Specialist (Telesales). This is a prime opportunity to join a dynamic team in Cape Town, Western Cape.

Key Responsibilities

• Drive outbound sales through effective telesales techniques while enhancing customer relationships.
• Identify customer needs and provide tailored product solutions that increase customer satisfaction.
• Maintain comprehensive records of customer interactions in the CRM system.
• Collaborate with team members to meet and exceed sales targets and objectives.
• Continuously improve product knowledge to better address customer inquiries and concerns.

Requirements

• Qualification: High School Diploma; a degree in Business or related field is a plus.
• Experience: Minimum 2 years experience in telesales or customer service role.
• Skills: Excellent communication and interpersonal skills; ability to thrive in a fast-paced environment.
• Technical: Proficient with CRM software and MS Office Suite.

🔮 3 Common Interview Questions for this Role

1. “How do you handle rejection and stay motivated in a telesales environment?”
2. “Can you provide an example of a time when you turned a dissatisfied customer into a satisfied one?”
3. “What strategies do you use to maintain and manage a high volume of outbound calls?”

---

Tips on Crafting a CV for this Role

• Showcase Sales Achievements: Include metrics that reflect your sales performance such as targets met or exceeded.
• Highlight Customer Service Skills: Provide examples of how you’ve successfully resolved customer issues.
• Detail Technical Proficiency: Mention any CRM systems you’re familiar with.

Related Job Titles: Telesales Agent, Sales Representative, Customer Success Associate, Sales Support Specialist.